Pawsentials

   1. Acknowledgement and Acceptance of Terms​

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Pawsentials Pet Services, Co has adopted this Privacy Policy (“Policy”) to govern the collection, use and disclosure by its website, Pawsentials, of information it collects when you or your computer (collectively, “you” and “your”) use, access, or interact with its primary website, http://pawsentials.ca, and any sub-domains and associated web-based and customer portal (collectively, “TTP” and TTP, together with Pawsentials Pet Services, Co, “the Company”, “we”, “us”, or “our”). We are fully committed to protecting your privacy.

This Policy describes the policies and procedures that apply to all information collected when you use TTP.  By accessing TTP, you acknowledge and fully understand our Policy and freely consent to the information collection and use practices described in this Policy.

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   2. Use License

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Permission is allowed to temporarily download one duplicate of the materials (data or programming) on the Company’s site for individual and non-business use only. This is the just a permit of license and not an exchange of title, and under this permit you may not:

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• modify or copy the materials;

• use the materials for any commercial use , or for any public presentation (business or non-business);

• attempt to decompile or rebuild any product or material contained on the Company’s site;

• remove any copyright or other restrictive documentations from the materials; or

• transfer the materials to someone else or even “mirror” the materials on other server.

 

This permit might consequently be terminated if you disregard any of these confinements and may be ended by the Company whenever deemed. After permit termination or when your viewing permit is terminated, you must destroy any downloaded materials in your ownership whether in electronic or printed form.
 

   3. Information We Collect And How We Use It

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As further set forth below, we collect certain information from and about our users and visitors to TTP both explicitly, based on responses and data provided directly by you, and implicitly, based on Internet Protocol (“IP”) addresses and device information that is transmitted as you use TTP.  We and our customers use and share this information as may be necessary from time to time to fulfill operational obligations and processes, such as collecting contact and payment information to schedule and process payments. 
 

Please also be aware that users and visitors of TTP, including our pet care provider clients, may collect information beyond the scope of the information we collect as they may customize and determine necessary to their particular business operations and needs.  We never use this information for third-party marketing purposes. 
We collect information in four ways: from our web server logs, cookies, you, and our mobile application.
 

  a.    Web Server Logs
When you visit or use TTP, we may track information to administer the site and analyze its usage. Examples of information we may track include:

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• your IP address;

• the kind of browser or computer you use;

• number of links you click within the site;

• the state or country from which you accessed the site;

• date and time of your visit;

• name of your Internet service provider;

• web page you linked to our site from; and

• pages you viewed on TTP.

 
  b.    Use of Cookies
We may use cookies to personalize or enhance your user experience. A cookie is a small text file that is placed on your hard disk by a web page server. Cookies are uniquely assigned to you, encrypted and can only be read by a web server in the domain that issued the cookie to you.
 

One of the primary purposes of cookies is to provide a convenience feature to save you time. For example, if you personalize a web page, or navigate within a site, a cookie helps the site to recall your specific information on subsequent visits. Hence, this simplifies the process of delivering relevant content and eases site navigation by providing and saving your preferences and login information as well as providing personalized functionality.
We reserve the right to share aggregated site statistics with partner companies, but do not allow other companies to place cookies on TTP unless there is a temporary, overriding customer value.  You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. If you reject cookies by changing your browser settings, then be aware that this may disable some of the functionality of TTP.
 

c.     Personal Information of Users
Users and visitors to TTP may be permitted to manage reservations and offer or purchase particular pet care services. When you register, we may request some personal information such as name, address, email, telephone number, account number and other relevant information. If you are a pet owner purchasing a service from your particular pet care provider(s), we may request financial information. Any financial information we collect is used only by our pet care provider clients to bill for any services purchased by end-user customers. If you transact business by credit card, this information may be forwarded to your credit card provider. TTP does not store your credit card information.  Instead, we utilize a third-party vendor who is Payment Card Industry (PCI) compliant and responsible for storing and charging your payment details.  For other types of registrations, we will ask for the relevant information. You may also be asked to disclose personal information to us so that we can provide assistance and information to you. For example, such data may be warranted in order to provide online technical support and troubleshooting. 
 

We will not disclose personally identifiable information we collect from you to third parties without your permission except to the extent necessary, including:

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• to fulfill your service requests for products or services;

• to protect ourselves, our customer or our vendors from liability or to defend our rights, including investigations of fraud or misconduct;

• to third parties who have agreed in writing to maintain such information in confidence and use such information solely in their performance of services to us;

• to respond to legal process or comply with law, including subpoenas;

• to entities under common ownership or control with us or to our owners; or

• in connection with a merger, acquisition, or liquidation of the Company.

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  d.    Mobile Application
Users of our Client Portal (Time To Pet, LLC) may download and utilize our mobile application in addition to the TTP website. The mobile application collects and stores information about you and your device in order to enable the functionality of Time To Pet.
 

In addition to the information we collect as listed in 3. INFORMATION WE COLLECT AND HOW WE USE IT, c. Personal Information of Users the mobile application also collects and stores the following:

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• Your Location. For Pet Care Providers, you or your employer can opt-in to track your location for all or some services provided for pet owners. Your location will only be tracked for the duration of each service provided.

• Your Camera and/or File system. When sending messages via the mobile application it is possible to including images and/or files. We need access to your file system and/or camera in order to provide this functionality.

 

We will not disclose personally identifiable information we collect from you to third parties without your permission except to the extent necessary, including:

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• to fulfill your service requests for products or services;

• to protect ourselves, our customer or our vendors from liability or to defend our rights, including investigations of fraud or misconduct;

• to third parties who have agreed in writing to maintain such information in confidence and use such information solely in their performance of services to us;

• to respond to legal process or comply with law, including subpoenas;

• to entities under common ownership or control with us or to our owners; or

• in connection with a merger, acquisition, or liquidation of the Company

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   4. Security of Your Personal Data

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The security of your personal data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect Your Personal Data, we cannot guarantee its absolute security.

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We use commercially reasonable procedures to protect the personal information that we collect from you against loss, theft and misuse, as well as unauthorized access, disclosure, alteration and destruction. We have developed and implemented and continue to maintain and monitor a written information security program applicable to all records containing personal information. This security program is appropriate to the size, scope and type of our business, the resources available to us, the amount of stored data and the need for security and confidentiality of the personal information we store. No security system is impenetrable. We cannot guarantee the security of our databases or the security during transmission to us of the information you supply over the Internet. You can help us by taking precautions to protect your personal information when you are on the Internet and only disclose information that you want made public. Change your passwords often using a combination of letters and numbers and make sure to use a secure web browser.

For the purposes set out in this Policy, personal information may be transferred to, processed, stored and accessed by us, our affiliates and third parties in the United States and in other jurisdictions where we or they operate. Courts and other authorities in these jurisdictions may, in certain circumstances, be entitled to access your personal information. By using TTP, you consent to this transfer, processing, storage and access of your personal information in and/or outside of the jurisdiction in which you reside.
 

   5. Links to Other Websites

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Our Company may contain links to other websites that are not operated by us (e.g. client use portal). If you click on a third part link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. However, since we do not have direct control over the policies or practices of participating third parties, we are not responsible for the privacy practices or contents of those sites. We recommend and encourage that you always review the privacy policies of merchants, vendors and other third parties before you provide us any personal information or complete any transaction with such parties directly.

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   6. Do Not Track

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We have not implemented any technology that would effectively recognize do not track signals and note that some content available on TTP is made available through relationships with third-party providers who we do not control and who may collect and/or disclose personally identifiable information.

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   7. Law Enforcement

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Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency)
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to: 

• Comply with a legal obligation;

• Protect and defend the rights or property of the Company;

• Prevent or investigate possible wrongdoing in connection with the Service;

• Protect the personal safety of Users of the Service or the public;

• Protect against legal liability.

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   8. Changes To This Policy

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We have the discretion to amend this Policy from time to time.  When we do, we will also revise the “Last Updated” date at the bottom of this Policy. We encourage you to periodically review this Policy to stay informed about how we are helping to protect the personal information we collect. Your continued use of our services constitutes your ongoing agreement to this Policy and any updates.

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   9. Contacting Us

If you have questions regarding our Policy, its implementation, failure to adhere to the Policy and/or our general practices, please contact us at riley@pawsentials or send your comments to our mailing address:

Pawsentials Pet Services, Co
Attention: Pawsentials Privacy Policy Personnel
23 Helmcken Road
Suite 414
Victoria, BC V8Z 5G5
 
We will use our commercially reasonable efforts to promptly respond and resolve any problems or questions.
 
 
Last Updated:  March 15, 2022
General Terms and Conditions applicable to Use of a Web Site.
 

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